“A corporation is a living organism; it has to continue to shed its skin. Methods have to change. Focus has to change. Values have to change. The sum total of those changes is transformation.”

~ Andrew Grove – Former COO,CEO & Chairman, who drove the growth phase at Intel

Our Rapidly Changing Environment:

The size and rate of change in our environment continue to spiral upward and have significant impact on most organization’s ability to leverage Best Practices in technology & process:

• Outsourcing staff:  Many firms have been substantially impacted by pressure from offshore firms.  Outsourcing of call centers, manufacturing and other labor intense work creates a cost barrier for less efficient firms.  To remain competitive, you will need to dramatically improve the productivity of your staff and allow your customers to self service, which most of them truly prefer.  However, really aligning & integrating people, process & technology across organizations, around the globe & time zones is substantially more challenging.  We can help.
• Outsourcing IT: Many are outsourcing their IT work to service providers, and increasingly those firms are located offshore or near shore.  It’s essential to make sure you have a strong leader who understands and represents your organization who is skilled at connecting your vision & strategy to your technology and process roadmaps, and then holding your internal & external providers accountable to meet or exceed your needs.  On average, there are 25-40% cost of defects traceable to lacking business analysis, requirements validation and testing processes and skills.  We have experience solving these problems, which will substantially increase your ROI.
• Cloud and Packaged Solutions: Packaged solutions are providing CRM, ERP, HR, Accounting and other core solutions as a service (SaaS like SalesForce.com).  Assessing the right solution for your organization becomes even more crucial due to these opportunities.  Having experience in the technology vendor role is an enormous advantage in assessing what a vendor or solution can do versus the claims in their marketechure.  Choose wisely.  Do overs are expensive.
• Ubiquitous Access:  Staff and customers want to be able to access needed information and processes, anytime, anywhere & by anyone authorized to do that work.  Driving access to laptops, websites, smartphones and now tablets.  Increased access will increase risks to data, transactions and overall security.  Even more so with cloud based solutions.  Huge change in this area & it’s accelerating.  Are you ready?